Biofab Technologies

Customer Service Representative

Pleasant Prairie, WI - Full Time

Company Summary
Steridose specializes in the design, development and manufacturing of bottom-mounted magnetic coupled mixers and radial diaphragm valves for the bioprocessing industry. As of 2026, Steridose has been newly acquired & now is part of an established group of companies: Holland Applied Technologies, Bio Fab Technologies, Liquid Process Equipment and W.A Tompkins Co.  The full Steridose product portfolio will be operational at the Bio Fab Technologies manufacturing facility, located in Pleasant Prairie, WI. 

We are excited about reinvesting into this fantastic product line and are looking to hirenew team members to help us!  With growth on the horizon and our recent move into a brand-new manufacturing location, the future has never looked brighter. We are seeking a Customer Service Representative to provide our customers with best-in-class response time and ease of doing business.

Position Summary
The Customer Service Representative is responsible for supporting our customers and is the primary contact for questions and concerns on orders and deliveries. 
Job Responsibilities
  • Be the inside face & primary contact for Customers and Clients for Steridose Products
  • Answers to customer inquiries via phone and email
  • Provides product quotes to customers for new equipment and spare parts
  • Intake all RFQs and follow the RFQ filing system
  • Turn RFQ’s into formal quotes using ERP system (M1)
  • Processes customer PO’s; order entry, delivery acknowledgement, establishing work orders and job tickets for manufacturing
  • Obtains accurate information from relating to shipment dates and expected delivery
  • Monitors scheduled ship dates to ensure timely delivery and expedite as needed.
  • Investigates, responds to, and solves customer concerns and complaints
  • Research billing and shipping issues
  • Communicates and coordinates with colleagues as necessary
  • Willingness to handle other projects and responsibilities in other departments
  • Other duties as assigned
Qualifications
  • Excellent interpersonal and customer service skills
  • Shipping knowledge and experience (international and domestic)
  • ERP experience using M1 highly preferred
  • Proficient with MS Office Suite and Outlook
  • Two Year associate degree in communications or business (Bachelor’s Degree Preferred)
  • 3-7 years of previous related experience in industrial manufacturing highly preferred

Physical/Work Requirements
  • Prolonged periods of sitting at a desk and working on a computer

Benefits
  • Competitive Base Salary and annual bonus target
  • Company-subsidized Health Insurance, Dental Insurance, Life/Disability Insurance (covered by company), HSA/FSA
  • Retirement savings plan (401k) with net 4% employer match
  • Industry leading profit share program
  • Unique schedule / summer days

About The Holland Group
  • The Holland Group is a private, family-owned group of businesses with locations in Illinois, Wisconsin, Indiana, Massachusetts, and Pennsylvania.  The Holland Group intends to build a business for decades to come ensuring integrity, passion for action, and meaningful opportunity for its employees.  The Group deploys a best-in-class profit share program and is always looking for its great teams members to help obtain future growth.  While the combined group of businesses are currently ~$150M in annual sales, the Company strives to grow organically and via 1-2 acquisitions per year to achieve ~$400M in sales by 2030.
  • Current Holland Group Businesses (as of February 2026): Holland Applied Technologies, Liquid Process Equipment (acquired 2020), Bio Fab Technologies (acquired 2023), W.A. Tompkins (acquired 2024), Steridose (acquired 2025).

 

Bio Fab Technologies Terms and Conditions:

1. By providing your mobile phone number and opting in, you agree to receive text messages from Bio Fab Technologies regarding your employment application and recruiting process. These messages may include:

  • Application confirmations
  • Interview invitations and scheduling
  • Reminders about upcoming interviews
  • Requests for additional application information or documents
  • Updates on your application status
  • Job offers or other employment related communications

2. You can cancel the SMS service at any time. Just text "STOP" to the short code. After you send the SMS message "STOP" to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, just sign up as you did the first time and we will start sending SMS messages to you again.

3. If you are experiencing issues with the messaging program you can reply with the keyword HELP for more assistance, or you can get help directly at 262-948-8130.

4. Carriers are not liable for delayed or undelivered messages

5. As always, message and data rates may apply for any messages sent to you from us and to us from you. Message frequency may vary based on your application activity. If you have any questions about your text plan or data plan, it is best to contact your wireless provider.

6. If you have any questions regarding privacy, please read our privacy policy below.

Privacy Policy:

We collect your mobile number and related opt-in data for the delivery of SMS messages. Your mobile opt-in data and consent will not be shared with third parties or affiliates for marketing or promotional purposes.

Apply: Customer Service Representative
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I wish to be considered for employment with Bio Fab Technologies (the "Company"). I hereby authorize the references, employers and educational institutions listed above to give the Company any and all information concerning my previous employment and education, and any other pertinent information they may have regarding my work or academic performance and/or character. I also release all persons and entities from all liability with respect to furnishing such information to the Company. I understand and agree that, if employed, my employment shall be at-will and I may terminate my employment with the Company, or be terminated by the Company, at any time, with or without cause, and with or without notice, at the option of either myself or the Company. I further understand that this term and condition of my employment may not be changed except by a separate written agreement specifically for such purpose signed by an authorized officer of the Company. I understand that this application is not a promise of employment or continued employment or an employment contract for any specific term. I also understand that the Company has policies and procedures, in writing and otherwise, relating to other terms and conditions of employment, and that such policies and procedures are subject to change at any time, for any reason, by the Company at its discretion.*
EQUAL OPPORTUNITY EMPLOYER

Bio Fab Technologies (the “Company”) is an equal opportunity employer. We do not base our employment decisions on an employee’s or applicant’s actual or perceived race, color, religion, sex, sexual orientation (including sexual preference), national origin, ancestry, age, physical or mental disability (including association with a person who has a disability), gender identity, expression or preference (including gender non-conformity or transgender status), marital or civil union status, pregnancy, childbirth (or medical or common conditions related to pregnancy or childbirth), veteran or military status, genetic information, citizenship status, work authorization status, arrest or conviction record, or any other protected characteristic in accordance with applicable federal, state, county and local laws. We also provide reasonable accommodations which do not cause an undue hardship on the Company to qualified applicants and employees with disabilities and/or applicants affected by pregnancy, childbirth, or medical conditions related to pregnancy or childbirth, as well as for sincerely-held religious beliefs. Any applicant who requires a reasonable accommodation in order to participate in the hiring process should notify Human Resources.*
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